Privacy and Cookie Policy

Privacy and Cookie Policy for Inner Nest
Effective Date: 01 March 2025

At Inner Nest (www.innernest.co.uk), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy explains how we collect, use, and protect your data when you visit our website and use our solution-focused hypnotherapy services. By accessing and using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information when you visit our website, use our services, or communicate with us. This data is categorized as follows:

• Personal Information You Provide
  
  

  • Name, email address, phone number (for appointments and inquiries)

  • Health-related information (for solution-focused hypnotherapy sessions)

  • Payment details (for services rendered)

• Automatically Collected Information
  
  

  • IP address, browser type, device information

  • Pages visited on the website, time spent, and usage data (via cookies and tracking technologies)

2. How We Use Your Information

We use the data we collect to:

• Provide and manage solution-focused hypnotherapy sessions

• Send appointment reminders, invoices, and other communications related to our services

• Request feedback to improve our services

• With your consent, send marketing communications about new services or promotions

• Comply with legal obligations, including record-keeping requirements and insurance purposes

Why We Collect Your Data

The lawful basis for processing your personal data is:

• Contractual Necessity: To provide solution-focused hypnotherapy services and fulfil our obligations to you.

• Operational Purposes: To send appointment reminders, invoices, and other necessary communications.

• Consent: For marketing communications or other non-essential purposes where explicit consent is required.

3. Data Retention and Access

Data Storage and Retention

In line with GDPR regulations, we retain personal data for the following periods:

• Adults: 8 years from the date of the last interaction.

• Children and Young Adults: For children under 16, we retain data until their 25th birthday. For those aged 17-18, we retain data until they reach the age of 25.

Can I Request to Have My Data Deleted?

Due to insurance and legal requirements, we cannot delete data before the minimum retention period set by applicable guidelines. However, you have the right to request a copy of your data, which will be provided within 30 days.

4. Confidentiality

All information shared with us during hypnotherapy sessions is kept confidential. However, the following exceptions apply:

• With Your Consent: We may share information if you provide consent (e.g., with a supervisor or relevant third party).

• Risk of Harm: If there is a risk of harm to yourself or others, we may disclose information to protect your well-being or the safety of others, even without consent.

5. Data Security

We take the security of your personal information seriously. All client records are stored electronically in a secure system. The system is:

• Password protected: Only authorized personnel (i.e., your therapist) have access.

• Regularly updated: Security measures, such as antivirus software and encryption, are updated to protect your data.

• Paper Records: Any paper records are securely destroyed once the data has been transferred to the electronic system. We ensure that physical copies are securely destroyed and that only electronic records remain for long-term retention.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your usage patterns and preferences. The information we collect may include:

• Your IP address

• Your browsing behaviour on the website

• Pages visited, time spent on each page, and other analytics data

Google Services and Tracking

In the future, we may use Google services such as Google Analytics to help us understand how visitors use our website. Google Analytics collects data like your IP address, browser type, and pages visited. This information helps us improve our website's content and functionality. However, you can manage your cookie preferences or opt-out of Google Analytics at any time.

How to Manage Cookies

You can control how cookies are stored on your device by adjusting your browser settings. Please note that if you disable cookies, some features of the website may not function correctly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these external sites. We encourage you to read the privacy policies of these websites before providing any personal information.

8. Your Rights Under GDPR

As a user of our services, you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR):

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.

• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

• Right to Restrict Processing: You can request that we limit how we process your personal data under certain circumstances.

• Right to Object: You can object to the processing of your data for specific purposes, including marketing.

• Right to Data Portability: You can request that we provide your personal data in a commonly used, machine-readable format so you can transfer it to another service.

To exercise any of these rights, please contact us via our Contact Page.

9. Use of Google Services

We may use Google Analytics or other Google services in the future. These tools may collect non-personally identifiable information such as your IP address, browser type, and pages you visit on our website. Google uses this data to help us analyse and improve the website's performance.

• Google Analytics: We use Google Analytics to track how visitors interact with our website. This helps us improve website content and user experience. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

• Google Ads: If we use Google Ads in the future, personalized ads may be served to you based on your prior interactions with our website. You can manage your ad preferences via Google Ad Settings.

For more information on how Google uses your data, please refer to Google's Privacy Policy and Cookie Policy.

10. Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Contact Information

If you have any questions or concerns about this Privacy and Cookie Policy or how we handle your personal data, please contact us through our Contact Page.